Receptionist

NHS; Bodelwyddan; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Disability Confident Employer

Work-life balance policies

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking a Receptionist for the Orthopaedic Department. You will be the first point of contact for patients visiting or calling the clinic, offering courteous and professional assistance to all service users.

The successful candidate must speak Welsh and have experience in administration or customer service. Duties include appointment support, confidentiality maintenance, and flexible cross-department work to meet service needs.

Qualifications

• Welsh speaking essential for the post.
• Experience in customer service environment desirable.
• Proficient in IT and office software.

Responsibilities

• Provide accurate and prompt administrative support for appointment bookings.
• Deliver reception and booking support for Trauma and Orthopaedic services with professionalism.
• Maintain confidentiality when dealing with patients and staff.
• Support colleagues across departments as required.

Skills

Welsh language ability

Customer service

IT skills

Organisational skills

Education

ECDL

NVQ Level 2 in Administration or Customer Services

Tools

Oracle

Windows applications

Job description

Main area Trauma and Orthopaedics Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday 8:30-4:30) Job ref 050-AC260-1026W

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Ysbyty Glan Clwyd Town Bodelwyddan Salary £26,300 Per annum Salary period Yearly Closing 02/11/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Job overview

The ability to speak Welsh is essential for this post

An exciting opportunity has arisen to become part of a team as a Receptionist in the Orthopaedic Department.

The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients who are visiting / calling the clinic, as well as colleagues and all service users.

The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible.

Main duties of the job

The successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on ones own initiative but also as part of a team.

The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible.

A flexible approach to this post is essential, as well as superb communications and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Detailed job description and main responsibilities

Please refer to attached job description and person specification documents.

To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive reception, and booking support for Trauma and Orthopaedic services, demonstrating a courteous, professional and sensitive manner at all times. The post-holder is expected to prioritise, manage his/her time and demonstrate a high degree of flexibility.

The postholder will be part of a cohesive and integrated admin function. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

Person specification

Qualifications and/or Knowledge

• ECDL
• NVQ Level 2 in relevant Administration or Customer Services

Experience

• Experience in customer service environment
• Experience of working within the NHS (hospital environment)
• Experience within busy office environment

Aptitude and Abilities

• Ability to speak Welsh
• Ability to prioritise workload.
• Excellent organisational skills
• To function efficiently under pressure and to meet deadlines.
• Good knowledge of IT and Windows applications:
• Knowledge of Patient Administration system/ ORACLE

Values

• Approachable and professional in dealing with people and able to deal with difficult/emotional situations
• Ability to work alone or as a member of a team.
• A flexible attitude towards duties and responsibilities

Other

• Friendly and efficient telephone manner
• Flexible approach to working duties.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.