Receptionist

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 18,000 - 24,000; Full time

Job summary

Betsi Cadwaladr University Health Board (North Wales) is seeking a Welsh-speaking Receptionist for the Orthopaedic Department. The role involves acting as the first point of contact for patients and staff, managing appointments, and delivering a courteous, professional service to ensure a smooth patient journey.

The post requires excellent communication and IT skills, a flexible approach, and the ability to work both independently and as part of a team in a busy NHS environment.

Qualifications

• Typing OCR/RSA Stage II or equivalent qualification/experience.
• Experience in a customer service environment.
• Ability to speak Welsh.
• Ability to prioritise workload.
• Excellent communication skills.
• Excellent organisational skills.
• To function efficiently under pressure and to meet deadlines.
• Good knowledge of IT and Windows applications (including patient administration system).
• Desirable: Knowledge of Patient Administration system/ ORACLE.
• Friendly and efficient telephone manner.
• Flexible attitude towards duties and responsibilities.

Responsibilities

• Provide accurate and prompt administrative support to facilitate efficient appointment booking.
• Provide comprehensive reception and booking support for Trauma and Orthopaedic services with courteous, professional and sensitive manner.
• Maintain confidentiality and handle patients, carers, relatives, medical staff and other service users with discretion.

Skills

Welsh language

Customer service

IT literacy

Telephone manner

Communication skills

Organisation

Work under pressure

Education

OCR/RSA Stage II typing

Good general education

ECDL

NVQ Level 2 in Administration or Customer Services

Job description

Job Overview

The ability to speak Welsh is essential for this post. An exciting opportunity has arisen to become part of a team as a Receptionist in the Orthopaedic Department. The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients who are visiting / calling the clinic, as well as colleagues and all service users. The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible. The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible.

Main duties of the job

The successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on ones own initiative but also as part of a team. The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible. A flexible approach to this post is essential, as well as superb communications and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

Please refer to attached job description and person specification documents. To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive reception, and booking support for Trauma and Orthopaedic services, demonstrating a courteous, professional and sensitive manner at all times. The post-holder is expected to prioritise, manage his/her time and demonstrate a high degree of flexibility. The postholder will be part of a cohesive and integrated admin function. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

Person specification

Qualifications And/or Knowledge

Essential criteria

• Good general education
• Typing OCR/RSA Stage II or equivalent qualification/experience

Desirable criteria

• ECDL
• NVQ Level 2 in relevant Administration or Customer Services

Experience

Essential criteria

• Experience in customer service environment

Desirable criteria

• Experience of working within the NHS (hospital environment)
• Experience within busy office environment

Aptitude And Abilities

Essential criteria

• Ability to speak Welsh
• Ability to prioritise workload.
• Excellent communication skills.
• Excellent organisational skills
• To function efficiently under pressure and to meet deadlines.
• Good knowledge of IT and Windows applications:
• Patient administration system

Desirable criteria

• Knowledge of Patient Administration system/ ORACLE

Values

Essential Criteria

• Approachable and professional in dealing with people and able to deal with difficult/emotional situations
• Ability to work alone or as a member of a team.
• A flexible attitude towards duties and responsibilities

Other

Essential criteria

• Friendly and efficient telephone manner
• Flexible approach to working duties.