GP Receptionist/ Admininstrator

Aneurin Bevan University Health Board; Brynmawr; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Training and development

Well-being Centre of Excellence

Job summary

Aneurin Bevan University Health Board is inviting applications for an administrative receptionist role to support a multidisciplinary team in a busy practice environment. The post involves greeting patients, directing them, and coordinating the appointment system across primary, secondary and community services.

The successful candidate will be at the central point of contact, handling information and enquiries, signingpost to the correct services, and liaising with external agencies as

Qualifications

• Greeting and directing patients as frontline receptionist
• Manage and monitor the appointment system
• Answering phone calls and addressing queries

Responsibilities

• Maintain and monitor the practice appointment system
• Process personal, telephone, and electronic requests for appointments
• Answer incoming phone calls and address callers' requests appropriately; escalate when necessary
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members and external agencies
• Organise patient appointments and liaise with multidisciplinary team

Job description

The post holder will play a crucial role in supporting the multidisciplinary team and ensuring the smooth operation of the practice. Responsibilities will include greeting and directing patients, managing the appointment system, booking appointments, processing personal information, and assisting patients as needed. Act as the central point of contact for patients, distributing information, messages, and enquiries to the clinical team, and liaising with external agencies such as secondary care and community service providers.,

• Maintain and monitor the practice appointment system


• Process personal, telephone, and electronic requests for appointments


• Answer incoming phone calls and address callers' requests appropriately. Responding to queries escalating when necessary


• Signpost patients to the correct service


• Initiate contact with and respond to requests from patients, team members, and external agencies


• Organise patient appointments The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Well-being Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.