Welsh-Speaking Orthopaedic Reception & Booking Specialist

The Methodist Church in Britain; St Asaph; Sur place; GBP 12 000 - 17 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

Betsi Cadwaladr University Health Board is seeking a receptionist for the Orthopaedic department. The role focuses on booking appointments and serving as the first point of contact for patients, carers, relatives and staff by telephone and in writing.

Welsh language ability is essential. You will work across departments and sites to meet service demand, maintain confidentiality, and ensure a smooth clinical journey for patients.

Qualifications

• Welsh language ability is essential.
• Iทยาลัยn
• Typing qualification or equivalent experience
• Experience in a customer service environment
• Good general education
• IT and Windows knowledge including the Patient Administration System

Responsabilités

• Provide comprehensive reception and booking support for Orthopaedic services.
• Act as the first point of contact for Health Board patients visiting or calling the clinic.
• Deal with patients, carers, relatives, medical staff and other service users by telephone and in writing.
• Support an accurate, prompt and efficient appointment booking service.
• Maintain strict confidentiality.
• Prioritise and manage own time and workload.
• Work on own initiative and as part of a cohesive admin team.
• Help patients' clinical journey run as smoothly as possible, meeting their expectations and requirements.
• Deliver high-quality customer care.
• Work in different departments or sites as service demands

Connaissances

Welsh speaking

Prioritise workload

Excellent communication

Excellent organisational skills

Ability to work under pressure

IT skills / Windows applications

Formation

Typing qualification (OCR/RSA Stage II) or equivalent

Good general education

Outils

Patient Administration System

Description du poste

Betsi Cadwaladr University Health Board is seeking a receptionist for the Orthopaedic department. The role focuses on booking appointments and serving as the first point of contact for patients, carers, relatives and staff by telephone and in writing.

Welsh language ability is essential. You will work across departments and sites to meet service demand, maintain confidentiality, and ensure a smooth clinical journey for patients.