Welsh-Speaking NHS Receptionist & Telephonist

NHS; Colwyn Bay; A distancia; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

The Betsi Cadwaladr University Health Board (BCUHB) in North Wales is seeking a receptionist/telephonist to provide comprehensive front-desk support within a busy primary care setting.

You will handle enquiries, support colleagues across the practice, and maintain a calm, courteous approach under pressure. Welsh-language learning is part of the role, with emphasis on patient-centered service.

Formación

• Confidence in dealing with the public by telephone and in person.
• Experience using Microsoft Office packages.
• Previous experience in a busy reception.
• Education to a high standard.
• Empathy and public understanding.
• NVQ Level 1 in Customer Services or equivalent.
• Experience in a Primary Care NHS setting.

Responsabilidades

• Handle patient enquiries in person and by phone with courtesy and discretion.
• Work flexibly with staff to ensure adequate staffing.
• Welsh language skills to be learnt when appointed.

Conocimientos

Public interaction

MS Office

Reception experience

Empathy

Teamwork

Educación

NVQ Level 1 in Customer Services

Experience in Primary Care NHS setting

High standard of education

Descripción del empleo

The Betsi Cadwaladr University Health Board (BCUHB) in North Wales is seeking a receptionist/telephonist to provide comprehensive front-desk support within a busy primary care setting.

You will handle enquiries, support colleagues across the practice, and maintain a calm, courteous approach under pressure. Welsh-language learning is part of the role, with emphasis on patient-centered service.