Part-time Welsh-Speaking Booking Clerk (NHS)

NHS; Wrexham; Remote; GBP 27,000 - 28,000; Part time

Job summary

Betsi Cadwaladr University Health Board in Wrexham is seeking a Part-time Booking Clerk (Band 3) to join the patient booking team at Wrexham Maelor Hospital. The role involves handling outpatient clinic appointments and theatre bookings in a busy call centre environment.

Welsh language proficiency is essential. You will need good communication, accuracy, and the ability to manage waiting lists while delivering great service to patients.

Qualifications

• GCSE Maths and English at A-C.
• NVQ3 or equivalent in a busy office environment.
• IT literacy with proficient Microsoft Office skills.
• Understanding of Medical terminology and NHS experience.
• Experience working with NHS systems.

Responsibilities

• Book outpatient clinic appointments and theatre procedures in a busy call centre.
• Manage waiting lists and book patients.
• Provide accurate information with clear communication under pressure.
• Be part of a team providing patient-centred service.

Skills

Call centre

NHS systems

Microsoft Office

Public interaction

Medical terminology

Education

GCSE Maths & English

NVQ3 or equivalent

IT literacy

NHS terminology familiarity

NHS systems experience

Tools

Microsoft Office

NHS IT systems

Job description

Betsi Cadwaladr University Health Board in Wrexham is seeking a Part-time Booking Clerk (Band 3) to join the patient booking team at Wrexham Maelor Hospital. The role involves handling outpatient clinic appointments and theatre bookings in a busy call centre environment.

Welsh language proficiency is essential. You will need good communication, accuracy, and the ability to manage waiting lists while delivering great service to patients.