Receptionist

The Methodist Church in Britain; St Asaph; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

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Job summary

Betsi Cadwaladr University Health Board is seeking a receptionist for the Orthopaedic department. The role focuses on booking appointments and serving as the first point of contact for patients, carers, relatives and staff by telephone and in writing.

Welsh language ability is essential. You will work across departments and sites to meet service demand, maintain confidentiality, and ensure a smooth clinical journey for patients.

Qualifications

• Welsh language ability is essential.
• Iทยาลัยn
• Typing qualification or equivalent experience
• Experience in a customer service environment
• Good general education
• IT and Windows knowledge including the Patient Administration System

Responsibilities

• Provide comprehensive reception and booking support for Orthopaedic services.
• Act as the first point of contact for Health Board patients visiting or calling the clinic.
• Deal with patients, carers, relatives, medical staff and other service users by telephone and in writing.
• Support an accurate, prompt and efficient appointment booking service.
• Maintain strict confidentiality.
• Prioritise and manage own time and workload.
• Work on own initiative and as part of a cohesive admin team.
• Help patients' clinical journey run as smoothly as possible, meeting their expectations and requirements.
• Deliver high-quality customer care.
• Work in different departments or sites as service demands

Skills

Welsh speaking

Prioritise workload

Excellent communication

Excellent organisational skills

Ability to work under pressure

IT skills / Windows applications

Education

Typing qualification (OCR/RSA Stage II) or equivalent

Good general education

Tools

Patient Administration System

Job description

This receptionist post sits in the Orthopaedic department of Betsi Cadwaladr University Health Board. It centres on booking appointments and acting as the first point of contact for patients, carers, relatives and medical staff, by telephone and in writing. Being able to speak Welsh is essential, and the post holder may be moved between departments and sites to meet service demand.

What the job involves

• Provide comprehensive reception and booking support for Orthopaedic services
• Act as the first point of contact for the Health Board, assisting patients visiting or calling the clinic
• Deal with patients, carers, relatives, medical staff and other service users by telephone and in writing
• Support an accurate, prompt and efficient appointment booking service
• Maintain strict confidentiality
• Prioritise and manage own time and workload
• Work on own initiative and as part of a cohesive admin team
• Help patients' clinical journey run as smoothly as possible, meeting their expectations and requirements
• Deliver high-quality customer care
• Work in different departments or sites as service demands

Qualifications

• Good general education
• Typing qualification at OCR/RSA Stage II or equivalent qualification or experience

Experience

• Experience in a customer service environment

Skills & knowledge

• Ability to speak Welsh
• Ability to prioritise workload
• Excellent communication skills
• Excellent organisational skills
• Ability to function efficiently under pressure and meet deadlines
• Good knowledge of IT and Windows applications, including the Patient Administration System

Other

• Approachable and professional with people, able to handle difficult or emotional situations
• Ability to work alone or as part of a team
• Flexible attitude to duties, responsibilities and working
• Friendly and efficient telephone manner

Nice to have

• ECDL
• NVQ Level 2 in a relevant Administration or Customer Services subject
• Experience of working within the NHS, in a hospital environment
• Experience in a busy office environment
• Knowledge of the Patient Administration System or ORACLE