Welsh-Speaking Customer Service Advisor (Remote)

Confidential; Swansea; Remote; GBP 12,000 - 17,000; Part time

Job summary

Confidential is seeking a Customer Service Advisor (Temporary, remote) to handle inbound and outbound calls with a focus on high-quality service. The role requires fluent Welsh language skills and involves working from home on a full-time basis with rotating shifts.

You will be the first point of contact, addressing queries, guiding customers, and ensuring accurate data updates while maintaining strong timekeeping and professionalism in a fast-paced environment.

Qualifications

• Welsh fluency (written and spoken) is required.
• Excellent communication skills are essential.
• Experience working in a fast-paced environment is desirable.
• Good timekeeping and reliability are important.
• Basic IT skills are required.

Responsibilities

• Handle inbound and outbound calls as the first point of contact for customers.
• Engage in high-quality conversations to prevent avoidable complaints.
• Identify complex queries and escalate for fair resolution.
• Provide clear and efficient responses in line with company guidelines.
• Accurately update the client database with key information.

Skills

Welsh fluency

Excellent communication

Fast-paced environment

Timekeeping

Basic IT skills

Job description

Confidential is seeking a Customer Service Advisor (Temporary, remote) to handle inbound and outbound calls with a focus on high-quality service. The role requires fluent Welsh language skills and involves working from home on a full-time basis with rotating shifts.

You will be the first point of contact, addressing queries, guiding customers, and ensuring accurate data updates while maintaining strong timekeeping and professionalism in a fast-paced environment.