Contact Centre Agent - Welsh Speaking and Writing

Confidential; Swansea; Remote; GBP 12,000 - 17,000; Part time

Job summary

Confidential is seeking a Customer Service Advisor (Temporary, remote) to handle inbound and outbound calls with a focus on high-quality service. The role requires fluent Welsh language skills and involves working from home on a full-time basis with rotating shifts.

You will be the first point of contact, addressing queries, guiding customers, and ensuring accurate data updates while maintaining strong timekeeping and professionalism in a fast-paced environment.

Qualifications

• Welsh fluency (written and spoken) is required.
• Excellent communication skills are essential.
• Experience working in a fast-paced environment is desirable.
• Good timekeeping and reliability are important.
• Basic IT skills are required.

Responsibilities

• Handle inbound and outbound calls as the first point of contact for customers.
• Engage in high-quality conversations to prevent avoidable complaints.
• Identify complex queries and escalate for fair resolution.
• Provide clear and efficient responses in line with company guidelines.
• Accurately update the client database with key information.

Skills

Welsh fluency

Excellent communication

Fast-paced environment

Timekeeping

Basic IT skills

Job description

Job Advertisement: Customer Service Advisor (Temporary)

Location: Work from Home
Contract Type: Temporary
Working Pattern: Full Time

Working Hours:

Your shifts will rotate on a six-week basis, covering the hours of Monday to Friday (No Saturday shifts)

Are you passionate about providing exceptional customer service? Do you speak and write fluent Welsh? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor!

As a pivotal part of our organisation, you'll be the first point of contact for our customers, handling both inbound and outbound calls. Your calm and considered approach will help provide essential support and guidance when our customers need it most.

What You'll Do:

• Manage inbound calls and address customer queries with precision.
• Engage in high-quality conversations to prevent avoidable complaints.
• Identify complex queries and elevate them as necessary for fair resolution.
• Provide clear and efficient responses in line with company guidelines.
• Accurately update our client database with key information.

What You Bring:

• Fluent in Welsh (both written and verbal).
• Excellent communication skills.
• Experience in a fast-paced environment.
• Strong timekeeping abilities.
• Basic IT skills.
• Prior experience in a customer service environment is a plus!

Why Join Us?

We value our employees and offer a supportive work culture that prioritises your well-being. Here's what you can expect:

• Comprehensive training and shadowing before you start fielding calls.
• A friendly team environment that encourages growth and support.
• Access to our Mental Health & Wellbeing services and inclusive support networks.
• Employee Assistance Programme for additional support.

Requirements:

• Full valid passport.
• Two proof of addresses.
• Proof of national insurance (P45/P60 or payslip).
• A Basic DBS check will be required.

We look forward to welcoming you on board!