Welsh-Speaking Remote Customer Service Advisor (Temporary)

Adecco Portugal; Cardiff; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Comprehensive training and shadowing

Mental Health & Wellbeing services

Employee Assistance Programme

Job summary

Adecco is seeking a Welsh-speaking Customer Service Advisor to join our team on a temporary basis, working from home in the United Kingdom. You will be the first point of contact for customers, handling both inbound and outbound calls with a calm and professional approach.

The role requires fluent Welsh, strong communication, and experience in a fast-paced environment. You will follow company guidelines, update records accurately, and escalate complex issues when needed.

Qualifications

• Fluent in Welsh (written and spoken).
• Excellent communication skills.
• Experience in a fast-paced environment is desirable.
• Good timekeeping abilities.
• Basic IT skills.

Responsibilities

• Handle inbound and outbound calls from customers.
• Provide clear, accurate information and guidance following company guidelines.
• escalates complex queries to ensure fair resolution.
• Update client records accurately in the database.
• Aim to prevent avoidable complaints through high-quality conversations.

Skills

Welsh fluency

Excellent communication

Experience in fast-paced environment

Timekeeping

Basic IT skills

Job description

Adecco is seeking a Welsh-speaking Customer Service Advisor to join our team on a temporary basis, working from home in the United Kingdom. You will be the first point of contact for customers, handling both inbound and outbound calls with a calm and professional approach.

The role requires fluent Welsh, strong communication, and experience in a fast-paced environment. You will follow company guidelines, update records accurately, and escalate complex issues when needed.