Welsh Speaking Customer Service Advisor

Pertemps Managed Solutions; Cardiff; Hybrid; GBP 20,719; Part time

Job summary

A leading recruitment agency in Cardiff is seeking a Welsh Speaking Customer Service Advisor to join their public sector client's Contact Centre team. You will provide high-quality support through phone, email, and social media, ensuring a positive customer experience. The role requires fluency in Welsh and experience in a customer-facing environment. This temporary position offers a hybrid work model at a pay rate of £15.04 per hour.

Qualifications

• Fluent Welsh speaker with strong communication skills.
• Experience in a customer-facing, multi-channel environment.
• Confident using CRM systems and Microsoft applications.

Responsibilities

• Handle a wide range of enquiries and transactions.
• Deliver excellent service across multiple channels.
• Support continuous improvement in customer service.

Skills

Fluent Welsh speaker

Strong communication skills

Experience in customer-facing environment

Confident using CRM systems

Proficient in Microsoft applications

Job description

Pertemps Managed Solutions provided pay range

This range is provided by Pertemps Managed Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Pertemps Managed Solutions

Cardiff (hybrid) | £15.04 per hour | 37 hours/week | Until 31st March 2026

Join our public sector client as a Welsh Speaking Customer Service Advisor and become a key part of their Contact Centre team. You’ll deliver high‑quality support across phone, email, and social media, ensuring every customer receives a professional and positive experience.

What you’ll do:

• Handle a wide range of enquiries and transactions
• Deliver excellent service across multiple channels
• Support continuous improvement in customer service

What you’ll need:

• Fluent Welsh speaker with strong communication skills
• Experience in a customer‑facing, multi‑channel environment
• Confident using CRM systems and Microsoft applications

Seniority level

Associate

Employment type

Temporary

Job function

Customer Service

Industries

Government Administration