Contact Centre Agent - Welsh Speaking And Writing

Adecco Portugal; Conwy; On-site; GBP 14,000 - 19,000; Full time

Job summary

Adecco is seeking a Customer Service Advisor (Temporary) to work from home in the UK. You will be the first point of contact for customers, handling inbound and outbound calls with a calm, helpful approach.

Fluent Welsh is essential, along with strong communication, accuracy, and basic IT skills. The role offers six-week rotating shifts, full-time hours, and comprehensive training and support.

Qualifications

• Fluent in Welsh (written and spoken).
• Excellent communication skills.
• Experience in a fast-paced environment.
• Strong timekeeping abilities.
• Basic IT skills.
• Prior customer service experience is a plus.

Responsibilities

• Handle inbound and outbound calls as a primary contact for customers.
• Provide clear guidance and support in line with company guidelines.
• Identify and escalate complex queries to ensure fair resolution.
• Maintain accurate updates in the client database.
• Deliver high-quality conversations to prevent avoidable complaints.

Skills

Welsh fluency

Communication skills

Fast-paced environment

Timekeeping

IT basics

Customer service experience

Job description

Job Advertisement: Customer Service Advisor (Temporary)

Location: Work from Home

Contract Type: Temporary

Working Pattern: Full Time

Working Hours: Your shifts will rotate on a six-week basis, covering the hours Monday to Friday. No Saturday shifts.

Are you passionate about providing exceptional customer service? Do you speak and write fluent Welsh? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor!

As a pivotal part of our organisation, you'll be the first point of contact for our customers, handling both inbound and outbound calls. Your calm and considered approach will help provide essential support and guidance when our customers need it most.

What You'll Do:

• Manage inbound calls and address customer queries with precision.
• Engage in high-quality conversations to prevent avoidable complaints.
• Identify complex queries and escalate them as necessary for fair resolution.
• Provide clear and efficient responses in line with company guidelines.
• Accurately update our client database with key information.

What You Bring:

• Fluent in Welsh (both written and verbal).
• Excellent communication skills.
• Experience in a fast-paced environment.
• Strong timekeeping abilities.
• Basic IT skills.
• Prior experience in a customer service environment is a plus!

Why Join Us?

We value our employees and offer a supportive work culture that prioritises your well-being. Here's what you can expect:

• Comprehensive training and shadowing before you start fielding calls.
• A friendly team environment that encourages growth and support.
• Access to our Mental Health & Wellbeing services and inclusive support networks.
• Employee Assistance Programme for additional support.

Requirements:

• Full valid passport.
• Two proof of addresses.
• Proof of national insurance (P45/P60 or payslip).
• A Basic DBS check will be required.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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