Welsh-Speaking Remote Customer Service Advisor

Adecco Portugal; Conwy; Remote; GBP 14,000 - 19,000; Full time

Job summary

Adecco is seeking a Customer Service Advisor (Temporary) to work from home in the UK. You will be the first point of contact for customers, handling inbound and outbound calls with a calm, helpful approach.

Fluent Welsh is essential, along with strong communication, accuracy, and basic IT skills. The role offers six-week rotating shifts, full-time hours, and comprehensive training and support.

Qualifications

• Fluent in Welsh (written and spoken).
• Excellent communication skills.
• Experience in a fast-paced environment.
• Strong timekeeping abilities.
• Basic IT skills.
• Prior customer service experience is a plus.

Responsibilities

• Handle inbound and outbound calls as a primary contact for customers.
• Provide clear guidance and support in line with company guidelines.
• Identify and escalate complex queries to ensure fair resolution.
• Maintain accurate updates in the client database.
• Deliver high-quality conversations to prevent avoidable complaints.

Skills

Welsh fluency

Communication skills

Fast-paced environment

Timekeeping

IT basics

Customer service experience

Job description

Adecco is seeking a Customer Service Advisor (Temporary) to work from home in the UK. You will be the first point of contact for customers, handling inbound and outbound calls with a calm, helpful approach.

Fluent Welsh is essential, along with strong communication, accuracy, and basic IT skills. The role offers six-week rotating shifts, full-time hours, and comprehensive training and support.