Welsh-Speaking Customer Service Specialist – Hybrid Cardiff

Pertemps Managed Solutions; Cardiff; Hybrid; GBP 20,719; Part time

Job summary

A leading recruitment agency in Cardiff is seeking a Welsh Speaking Customer Service Advisor to join their public sector client's Contact Centre team. You will provide high-quality support through phone, email, and social media, ensuring a positive customer experience. The role requires fluency in Welsh and experience in a customer-facing environment. This temporary position offers a hybrid work model at a pay rate of £15.04 per hour.

Qualifications

• Fluent Welsh speaker with strong communication skills.
• Experience in a customer-facing, multi-channel environment.
• Confident using CRM systems and Microsoft applications.

Responsibilities

• Handle a wide range of enquiries and transactions.
• Deliver excellent service across multiple channels.
• Support continuous improvement in customer service.

Skills

Fluent Welsh speaker

Strong communication skills

Experience in customer-facing environment

Confident using CRM systems

Proficient in Microsoft applications

Job description

A leading recruitment agency in Cardiff is seeking a Welsh Speaking Customer Service Advisor to join their public sector client's Contact Centre team. You will provide high-quality support through phone, email, and social media, ensuring a positive customer experience. The role requires fluency in Welsh and experience in a customer-facing environment. This temporary position offers a hybrid work model at a pay rate of £15.04 per hour.