Welsh-Speaking Customer Service Advisor (Remote)

Confidential; Cardiff; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training and shadowing

Friendly team environment

Mental health & wellbeing services

Employee Assistance Programme

Job summary

Confidential, a UK-based employer, is seeking a Customer Service Advisor to work remotely on a temporary basis. You will be the first point of contact for customers, handle inbound and outbound calls, and provide clear guidance while maintaining data accuracy. Fluency in Welsh is essential.

Join a team that values high-quality conversations, timely resolutions, and professional communication in a fast-paced environment. Training and support are provided from day one.

Qualifications

• Fluent in Welsh (written and spoken).
• Experience delivering high-quality customer service.
• Ability to work in a fast-paced environment and manage time effectively.
• Proficient in basic IT tasks and data entry.

Responsibilities

• Handle inbound and outbound customer calls with calm and clear communication.
• Resolve queries, escalating complex issues as needed for fair outcomes.
• Provide accurate information and guidance per company guidelines.
• Update client database with key information accurately.

Skills

Welsh fluent

Communication skills

Fast-paced environment

Timekeeping

Basic IT

Customer service experience

Job description

Confidential, a UK-based employer, is seeking a Customer Service Advisor to work remotely on a temporary basis. You will be the first point of contact for customers, handle inbound and outbound calls, and provide clear guidance while maintaining data accuracy. Fluency in Welsh is essential.

Join a team that values high-quality conversations, timely resolutions, and professional communication in a fast-paced environment. Training and support are provided from day one.