Contact Centre Agent - Welsh Speaking and Writing

Confidential; Cardiff; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training and shadowing

Friendly team environment

Mental health & wellbeing services

Employee Assistance Programme

Job summary

Confidential, a UK-based employer, is seeking a Customer Service Advisor to work remotely on a temporary basis. You will be the first point of contact for customers, handle inbound and outbound calls, and provide clear guidance while maintaining data accuracy. Fluency in Welsh is essential.

Join a team that values high-quality conversations, timely resolutions, and professional communication in a fast-paced environment. Training and support are provided from day one.

Qualifications

• Fluent in Welsh (written and spoken).
• Experience delivering high-quality customer service.
• Ability to work in a fast-paced environment and manage time effectively.
• Proficient in basic IT tasks and data entry.

Responsibilities

• Handle inbound and outbound customer calls with calm and clear communication.
• Resolve queries, escalating complex issues as needed for fair outcomes.
• Provide accurate information and guidance per company guidelines.
• Update client database with key information accurately.

Skills

Welsh fluent

Communication skills

Fast-paced environment

Timekeeping

Basic IT

Customer service experience

Job description

Job Advertisement: Customer Service Advisor (Temporary)

Location: Work from Home
Contract Type: Temporary
Working Pattern: Full Time

Working Hours:

Your shifts will rotate on a six-week basis, covering the hours of Monday to Friday (No Saturday shifts)

Are you passionate about providing exceptional customer service? Do you speak and write fluent Welsh? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor!

As a pivotal part of our organisation, you'll be the first point of contact for our customers, handling both inbound and outbound calls. Your calm and considered approach will help provide essential support and guidance when our customers need it most.

What You'll Do:

• Manage inbound calls and address customer queries with precision.
• Engage in high-quality conversations to prevent avoidable complaints.
• Identify complex queries and elevate them as necessary for fair resolution.
• Provide clear and efficient responses in line with company guidelines.
• Accurately update our client database with key information.

What You Bring:

• Fluent in Welsh (both written and verbal).
• Excellent communication skills.
• Experience in a fast-paced environment.
• Strong timekeeping abilities.
• Basic IT skills.
• Prior experience in a customer service environment is a plus!

Why Join Us?

We value our employees and offer a supportive work culture that prioritises your well-being. Here's what you can expect:

• Comprehensive training and shadowing before you start fielding calls.
• A friendly team environment that encourages growth and support.
• Access to our Mental Health & Wellbeing services and inclusive support networks.
• Employee Assistance Programme for additional support.

Requirements:

• Full valid passport.
• Two proof of addresses.
• Proof of national insurance (P45/P60 or payslip).
• A Basic DBS check will be required.

We look forward to welcoming you on board!