Contact Centre Agent - Welsh Speaking And Writing

Adecco Portugal; Cardiff; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Comprehensive training and shadowing

Mental Health & Wellbeing services

Employee Assistance Programme

Job summary

Adecco is seeking a Welsh-speaking Customer Service Advisor to join our team on a temporary basis, working from home in the United Kingdom. You will be the first point of contact for customers, handling both inbound and outbound calls with a calm and professional approach.

The role requires fluent Welsh, strong communication, and experience in a fast-paced environment. You will follow company guidelines, update records accurately, and escalate complex issues when needed.

Qualifications

• Fluent in Welsh (written and spoken).
• Excellent communication skills.
• Experience in a fast-paced environment is desirable.
• Good timekeeping abilities.
• Basic IT skills.

Responsibilities

• Handle inbound and outbound calls from customers.
• Provide clear, accurate information and guidance following company guidelines.
• escalates complex queries to ensure fair resolution.
• Update client records accurately in the database.
• Aim to prevent avoidable complaints through high-quality conversations.

Skills

Welsh fluency

Excellent communication

Experience in fast-paced environment

Timekeeping

Basic IT skills

Job description

Job Advertisement: Customer Service Advisor (Temporary)

Location: Work from Home

Contract Type: Temporary

Working Pattern: Full Time

Working Hours: Your shifts will rotate on a six-week basis, covering the hours Monday to Friday. No Saturday shifts.

Are you passionate about providing exceptional customer service? Do you speak and write fluent Welsh? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor!

As a pivotal part of our organisation, you'll be the first point of contact for our customers, handling both inbound and outbound calls. Your calm and considered approach will help provide essential support and guidance when our customers need it most.

What You'll Do:

• Manage inbound calls and address customer queries with precision.
• Engage in high-quality conversations to prevent avoidable complaints.
• Identify complex queries and escalate them as necessary for fair resolution.
• Provide clear and efficient responses in line with company guidelines.
• Accurately update our client database with key information.

What You Bring:

• Fluent in Welsh (both written and verbal).
• Excellent communication skills.
• Experience in a fast-paced environment.
• Strong timekeeping abilities.
• Basic IT skills.
• Prior experience in a customer service environment is a plus!

Why Join Us?

We value our employees and offer a supportive work culture that prioritises your well-being. Here's what you can expect:

• Comprehensive training and shadowing before you start fielding calls.
• A friendly team environment that encourages growth and support.
• Access to our Mental Health & Wellbeing services and inclusive support networks.
• Employee Assistance Programme for additional support.

Requirements:

• Full valid passport.
• Two proof of addresses.
• Proof of national insurance (P45/P60 or payslip).
• A Basic DBS check will be required.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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