Remote Contact Centre Advisor (Part‑Time)

Adecco Portugal; United Kingdom; Remote; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Weekly pay

Long-term ongoing assignments

Employee Assistance Programme

Serco mental health & wellbeing access

Job summary

Adecco is recruiting a Customer Service Advisor for a remote, temporary, part-time position in the United Kingdom. You will be the first point of contact for inbound and outbound calls, handling inquiries with care and professionalism, and logging information accurately in client systems.

Responsibilities include delivering exceptional service, maintaining GDPR compliance, and supporting customers in sensitive circumstances while meeting quality, productivity, and customer satisfaction targets.

Qualifications

• Excellent written and verbal communication skills.
• Experience in a fast-paced customer service environment (contact centre preferable).
• Strong IT skills and multitasking abilities.
• Excellent timekeeping and reliability.
• A suitable home-working environment with a quiet workspace and reliable broadband connection.

Responsibilities

• Handle customer inquiries via telephone, email, and webchat, updating the system with notes.
• Deliver service with a first-contact resolution mindset.
• Assist customers in sensitive situations while staying professional and impartial.
• Identify complex queries and escalate where needed for fair outcomes.
• Follow company guidelines to provide clear and efficient responses.

Skills

Communication skills

Fast-paced experience

IT skills

Timekeeping & reliability

Home-working setup

Job description

Adecco is recruiting a Customer Service Advisor for a remote, temporary, part-time position in the United Kingdom. You will be the first point of contact for inbound and outbound calls, handling inquiries with care and professionalism, and logging information accurately in client systems.

Responsibilities include delivering exceptional service, maintaining GDPR compliance, and supporting customers in sensitive circumstances while meeting quality, productivity, and customer satisfaction targets.