Remote Customer Service Advisor – First Contact Support

Adecco Portugal; Cardiff; Remote; GBP 20,000 - 27,000; Part time

Benefits offered by this job

Weekly pay

33 days holiday per year

Mental Health & Wellbeing resources

Job summary

Adecco Group UK & Ireland is seeking a Customer Service Advisor for a remote, temporary role. You will be the first point of contact for inbound and outbound calls, delivering professional support during customers' time of need.

You'll manage inquiries across phone, email, and webchat, aiming for first-time resolutions while maintaining GDPR compliance and data security. Training completes with two weeks of on-the-job support, in a flexible remote environment.

Qualifications

• Experience in a fast-paced customer service environment (contact centre preferred).
• First point of contact for inbound and outbound calls, handling inquiries with care.
• Ability to use IT systems and multitask efficiently.

Responsibilities

• Manage customer inquiries via telephone, email, and webchat with accurate notes.
• Strive for first-time resolution and high customer satisfaction.
• Support customers in sensitive circumstances with professionalism and impartiality.
• Escalate complex queries to ensure fair outcomes.
• Follow company guidelines to provide clear, efficient responses.
• Update client systems with key information accurately.

Skills

Excellent communication

Strong IT skills

Timekeeping & reliability

Job description

Adecco Group UK & Ireland is seeking a Customer Service Advisor for a remote, temporary role. You will be the first point of contact for inbound and outbound calls, delivering professional support during customers' time of need.

You'll manage inquiries across phone, email, and webchat, aiming for first-time resolutions while maintaining GDPR compliance and data security. Training completes with two weeks of on-the-job support, in a flexible remote environment.