Wellness Front Desk Host | Flexible Hours & Perks

Bannatyne Group; Tamworth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Complimentary lunch / breakfast

Flexible schedule

28 days annual leave

Free gym membership

Complimentary gym membership for one (

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20% ELEMIS

Discounted Meals and Beverages - 50%

Career & Personal Development training

Mental Health, Well-Being and EAP

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group in the United Kingdom is seeking a welcoming Front of House Assistant to join our wellness-focused team. You will greet guests, handle enquiries by phone, email, and in person, and ensure a smooth reception and bookings flow.

This role emphasizes exceptional customer service, strong organisation, and the ability to work flexibly across early mornings and evenings. Experience in hospitality or reception is a plus; training in spa services and bookings will be provided.

Qualifications

• Strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
• It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
• It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role., Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

Job description

Bannatyne Group in the United Kingdom is seeking a welcoming Front of House Assistant to join our wellness-focused team. You will greet guests, handle enquiries by phone, email, and in person, and ensure a smooth reception and bookings flow.

This role emphasizes exceptional customer service, strong organisation, and the ability to work flexibly across early mornings and evenings. Experience in hospitality or reception is a plus; training in spa services and bookings will be provided.