Wellness Front Desk & Guest Experience Associate

Bannatyne; West of England; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Complimentary lunch

Flexible schedule

28 days annual leave

Free gym membership

Gym membership for another person

Spa discount 30%

Spa goods 20% Elemis

Discounted meals and beverages 50%

Career & Personal Development training

Mental Health & EAP

Length of Service Awards

Staff awards & bonuses

Discounted entertainment & shopping

Job summary

Bannatyne in Bristol is seeking a Front of House Assistant to greet guests and manage front desk duties in a wellness-focused environment. You will handle emails, calls and in-person queries, and ensure a friendly, efficient welcome for guests.

Ongoing responsibilities include managing spa bookings and payments, promoting services and products, and maintaining a welcoming reception area. Flexible hours, generous perks, and a supportive team await in this role.

Qualifications

• Warm personality and customer-focused attitude.
• Passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• Ability to establish rapport and build trust.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanour.
• Deal with emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where site has a cafe bar.
• Manage spa bookings and appointments for smooth scheduling.
• Handle guest inquiries about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with promotion of spa services and retail products.
• Keep reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff for seamless service delivery.
• Log all site visitors including contractors and guest passes.
• Undertake required training for the role.

Job description

Bannatyne in Bristol is seeking a Front of House Assistant to greet guests and manage front desk duties in a wellness-focused environment. You will handle emails, calls and in-person queries, and ensure a friendly, efficient welcome for guests.

Ongoing responsibilities include managing spa bookings and payments, promoting services and products, and maintaining a welcoming reception area. Flexible hours, generous perks, and a supportive team await in this role.