Guest Experience Host – Front Desk & Wellness

Bannatyne; Cardiff; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

B-Fed - complimentary lunch or早餐.

Flexible schedule.

28 days annual leave increases withten

Free gym membership.

Complimentary gym membership for other

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20% ELEMIS 0ro

Discounted Meals and Beverages - 50%

Career & Personal Development training

Mental Health, Well-Being and EAP

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Cardiff is seeking a Front of House Assistant to welcome guests and support day-to-day operations at our wellness-focused facility. You will greet arrivals, handle inquiries, process payments and help manage bookings in a busy reception environment.

A passion for health and exceptional customer service is essential, along with strong organisation and the ability to multitask in a lively setting. Hours are 40 per week with flexibility to cover early mornings, evenings and weekends.

Qualifications

• Strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

Skills

Interpersonal skills

Customer service

Communication skills

Organisational skills

Multitasking

Rapport building

Flexibility

Tools

Booking systems

Basic computer skills

Job description

Bannatyne Cardiff is seeking a Front of House Assistant to welcome guests and support day-to-day operations at our wellness-focused facility. You will greet arrivals, handle inquiries, process payments and help manage bookings in a busy reception environment.

A passion for health and exceptional customer service is essential, along with strong organisation and the ability to multitask in a lively setting. Hours are 40 per week with flexibility to cover early mornings, evenings and weekends.