Wellness Front Desk Assistant

Bannatyne; Braintree; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Complimentary lunch

Flexible schedule

28 days annual leave

Free gym membership

Spa discount

Cafe/bar discount

Development training

Mental health support

Staff recognition

Job summary

Bannatyne in Braintree is seeking a Front of House Assistant to welcome guests, manage reception duties and support wellness facilities.

You will handle emails and calls, take bookings, serve beverages and snacks, and coordinate with spa staff to ensure a smooth guest experience. This role requires a warm personality, strong organisational skills, and the ability to work flexible hours, including mornings, weekends and evenings. A full training program and staff discounts are provided.

Qualifications

• Experience in reception or customer service preferred.
• Proficient with booking systems and basic computer skills.
• Flexible hours, weekends and holidays.
• Excellent interpersonal and organisational skills.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Process payments and maintain a tidy reception area.
• Coordinate with spa therapists and staff to ensure seamless service.

Skills

Customer service

Interpersonal skills

Organisation

Multitasking

Flexible hours

Tools

Booking systems

Computer skills

Job description

Bannatyne in Braintree is seeking a Front of House Assistant to welcome guests, manage reception duties and support wellness facilities.

You will handle emails and calls, take bookings, serve beverages and snacks, and coordinate with spa staff to ensure a smooth guest experience. This role requires a warm personality, strong organisational skills, and the ability to work flexible hours, including mornings, weekends and evenings. A full training program and staff discounts are provided.