Wellness Front Desk & Guest Experience Lead

Bannatyne Group; Milton Keynes; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Lunch included

Flexible schedule

28 days leave

Free gym membership

Guest gym membership

Spa discount 30%

Spa product discount 20%

Cafe discount 50%

Career development

Well-being support

Service awards

Staff awards

Entertainment discounts

Job summary

Bannatyne Group is seeking a Front of House Assistant to warmly greet guests, manage the reception and handle bookings and payments. You will play a key role in delivering excellent customer service in a wellness-focused environment.

The role supports spa services and product sales, while maintaining a clean and inviting reception area and coordinating with therapists and staff to ensure a seamless guest experience.

Qualifications

• Greet and welcome guests with a friendly and professional demeanour.
• Handle emails, phone calls and face-to-face queries.
• Promote spa services and retail products.
• Maintain a welcoming reception and manage payments.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Deal with emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where required.
• Manage spa bookings and appointments for a smooth schedule.
• Handle guest inquiries about spa services, treatments and products.
• Process payments and keep the reception area tidy and inviting.
• Coordinate with therapists and staff to ensure seamless service.

Skills

Customer service

Interpersonal skills

Organisation

Multitasking

Reception experience

Tools

Booking systems

Basic computer skills

Job description

Bannatyne Group is seeking a Front of House Assistant to warmly greet guests, manage the reception and handle bookings and payments. You will play a key role in delivering excellent customer service in a wellness-focused environment.

The role supports spa services and product sales, while maintaining a clean and inviting reception area and coordinating with therapists and staff to ensure a seamless guest experience.