Wellness Front Desk & Guest Host - Flexible Hours

Bannatyne; Inverness; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Complimentary gym membership (free)

28 days annual leave increases withTen

Flexi schedule

Discounted spa treatments 30%

Discounted meals and beverages 50%

Career development training

Mental health & wellbeing support

Staff awards and bonuses

Discounted entertainment and shopping

Free gym membership for guest

Job summary

Bannatyne in Inverness is seeking a friendly Front of House Assistant to deliver excellent guest service across our reception and spa areas. You will greet guests, manage bookings, handle inquiries, and support cafe/bar operations if applicable, ensuring a smooth and welcoming experience.

The role is 16 hours per week with a pay rate of £12.71 per hour. Flexible scheduling, guest-centric service, and teamwork are essential for daily success in our wellness environment.

Qualifications

• Experience in a receptionist or customer service role is desirable.
• Proficient in using booking systems and basic computer skills.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks efficiently.
• Manage spa bookings and appointments, ensuring smooth scheduling.
• Answer guest inquiries about spa services, treatments and products.
• Process payments and maintain an orderly reception area.
• Promote spa services, offers and retail products.
• Keep the reception area clean, tidy and inviting at all times.
• Coordinate with spa therapists and staff to ensure seamless service.
• Log visitors, contractors and guest passes accurately.

Skills

Interpersonal skills

Customer service

Organisational skills

Multitasking

Tools

Booking systems

Basic computer skills

Job description

Bannatyne in Inverness is seeking a friendly Front of House Assistant to deliver excellent guest service across our reception and spa areas. You will greet guests, manage bookings, handle inquiries, and support cafe/bar operations if applicable, ensuring a smooth and welcoming experience.

The role is 16 hours per week with a pay rate of £12.71 per hour. Flexible scheduling, guest-centric service, and teamwork are essential for daily success in our wellness environment.