Wellness Front Desk & Guest Services Associate

Bannatyne; Livingston; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Complimentary meals

Flexible schedule

Annual leave 28 days

Free gym membership

Discounted spa treatments

Discounted spa goods

50% cafe/bar

Development training

Wellbeing support

Awards program

Discounted entertainment

Job summary

Bannatyne in Livingston is seeking a Front of House Assistant to welcome guests, handle emails, calls and face-to-face queries, and manage spa bookings where applicable. You’ll deliver friendly, professional service and ensure a smooth reception experience for all visitors.

The role offers a variable schedule on a zero-hours contract with a competitive hourly rate of £12.71, plus a range of wellness benefits and staff perks designed to support your wellbeing and development.

Qualifications

• Customer-focused attitude with strong interpersonal skills
• Passion for health, wellness and customer service
• Excellent organisational and multitasking abilities
• Wlexible hours including weekends and holidays

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where required.
• Manage spa bookings and appointments for smooth scheduling.
• Answer guest inquiries about spa services, treatments and products.
• Process payments and maintain the reception area efficiently.
• Assist with promotion of spa services and retail products.
• Keep the reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and staff to ensure seamless service delivery.
• Log visitors (contractors and guests) accurately and manage passes.
• Complete all required role training and development.

Job description

Bannatyne in Livingston is seeking a Front of House Assistant to welcome guests, handle emails, calls and face-to-face queries, and manage spa bookings where applicable. You’ll deliver friendly, professional service and ensure a smooth reception experience for all visitors.

The role offers a variable schedule on a zero-hours contract with a competitive hourly rate of £12.71, plus a range of wellness benefits and staff perks designed to support your wellbeing and development.