Guest Experience Host | Wellness Spa Front of House

Bannatyne; Aberdeen City; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Complimentary lunch

Flexible schedule

28 days annual leave

Free gym membership

Spa discounts 30%

Spa goods 20% (Elemis)

Cafe discounts 50%

Training & development

Mental health support

Length of Service Awards

Staff awards and bonuses

Discounted entertainment

Discounted shopping

Job summary

Bannatyne in Aberdeen is seeking a Front of House Assistant to warmly welcome guests, manage bookings and payments, and support the reception area in a busy spa and gym setting.

The role offers a 24-hour-per-week schedule with flexible hours, a friendly team, and opportunities to develop service skills while contributing to a calm, high-standard guest experience.

You’ll thrive with strong organisational abilities and a genuine passion for health and wellness.

Qualifications

• Customer-focused reception experience preferred.
• Experience in hospitality is beneficial.
• Proficient with booking systems and basic IT.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Deal with emails, phone calls and face to face queries.
• Prepare and serve beverages and light snacks efficiently (If your site has a cafe bar).
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

Skills

Interpersonal skills

Customer focus

Organisational skills

Communication

Job description

Bannatyne in Aberdeen is seeking a Front of House Assistant to warmly welcome guests, manage bookings and payments, and support the reception area in a busy spa and gym setting.

The role offers a 24-hour-per-week schedule with flexible hours, a friendly team, and opportunities to develop service skills while contributing to a calm, high-standard guest experience.

You’ll thrive with strong organisational abilities and a genuine passion for health and wellness.