Front of House Host | Guest Experience & Wellness

Bannatyne; Stotfold; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Lunch provided

Flexible schedule

28 days annual leave

Free gym membership

Spa discounts

Career development

Mental health support

Staff rewards

Discounted entertainment

Job summary

Bannatyne is hiring a Front of House Assistant to greet guests, handle inquiries, and support spa operations at our site. The role requires a warm personality, strong organisation, and a customer-focused approach.

Hours are 12 per week with a pay rate of £12.71 per hour. The position involves reception duties, booking management, payments, and assisting with spa promotions and guest services.

Qualifications

• Experience in receptionist or customer service preferred.
• Proficient with booking systems is a plus.
• Good written and spoken communication.
• Able to work flexible hours, weekends.

Responsibilities

• Greet guests warmly and maintain a professional demeanour.
• Handle emails, calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments.
• Provide information about spa services and products.
• Process payments and run the reception efficiently.
• Assist with promotions of spa services and products.
• Keep reception tidy and inviting at all times.
• Coordinate with Spa Therapists and staff to ensure service delivery.
• Log visitors and contractors accurately.
• Undertake required training for the role.

Skills

Interpersonal skills

Customer service

Strong communication

Organisational skills

Multitasking

Flexible hours

Tools

Booking systems

Basic computer skills

Job description

Bannatyne is hiring a Front of House Assistant to greet guests, handle inquiries, and support spa operations at our site. The role requires a warm personality, strong organisation, and a customer-focused approach.

Hours are 12 per week with a pay rate of £12.71 per hour. The position involves reception duties, booking management, payments, and assisting with spa promotions and guest services.