Wellness Front Desk Host | Flexible Hours & Perks

Bannatyne; Norwich; On-site; GBP 15,000 - 17,000; Part time

Benefits offered by this job

Lunch or breakfast (B-Fed)

Flexible schedule

28 days annual leave

Free gym membership

Guest gym membership after 2 years

Spa discounts 30%

Spa products 20%

Meals & beverages 50%

Career & Personal Development training

Mental Health & EAP

Length of Service Awards

Staff Awards & Bonuses

Discounted entertainment & shopping

Job summary

Bannatyne is seeking a Front of House Assistant in Norwich West to warmly welcome guests and support spa reception. The role covers emails, calls and in-person queries, with duties including preparing beverages, managing bookings and processing payments.

The successful candidate will promote spa services, maintain a tidy reception and coordinate with therapists to ensure smooth service delivery, while embracing a wellness-focused guest experience.

Qualifications

• Strong interpersonal and communication skills.
• Customer-focused attitude.
• Passion for health and wellness and service.
• Excellent organisational and multitasking abilities.
• Flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks (if site has cafe bar).
• Manage spa bookings and appointments, ensuring smooth scheduling.
• Provide information on spa services, treatments and products.
• Process payments and manage the reception area.
• Promote spa services and products.
• Maintain a clean, inviting reception area.
• Coordinate with Spa Therapists and staff for seamless service.
• Log visitors and contractors accurately; participate in training.

Skills

Interpersonal skills

Communication

Customer service

Organisational skills

Multitasking

Tools

Booking systems

Basic computer skills

Job description

Bannatyne is seeking a Front of House Assistant in Norwich West to warmly welcome guests and support spa reception. The role covers emails, calls and in-person queries, with duties including preparing beverages, managing bookings and processing payments.

The successful candidate will promote spa services, maintain a tidy reception and coordinate with therapists to ensure smooth service delivery, while embracing a wellness-focused guest experience.