Front of House Assistant

Bannatyne; Norwich; On-site; GBP 15,000 - 17,000; Part time

Benefits offered by this job

Lunch or breakfast (B-Fed)

Flexible schedule

28 days annual leave

Free gym membership

Guest gym membership after 2 years

Spa discounts 30%

Spa products 20%

Meals & beverages 50%

Career & Personal Development training

Mental Health & EAP

Length of Service Awards

Staff Awards & Bonuses

Discounted entertainment & shopping

Job summary

Bannatyne is seeking a Front of House Assistant in Norwich West to warmly welcome guests and support spa reception. The role covers emails, calls and in-person queries, with duties including preparing beverages, managing bookings and processing payments.

The successful candidate will promote spa services, maintain a tidy reception and coordinate with therapists to ensure smooth service delivery, while embracing a wellness-focused guest experience.

Qualifications

• Strong interpersonal and communication skills.
• Customer-focused attitude.
• Passion for health and wellness and service.
• Excellent organisational and multitasking abilities.
• Flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks (if site has cafe bar).
• Manage spa bookings and appointments, ensuring smooth scheduling.
• Provide information on spa services, treatments and products.
• Process payments and manage the reception area.
• Promote spa services and products.
• Maintain a clean, inviting reception area.
• Coordinate with Spa Therapists and staff for seamless service.
• Log visitors and contractors accurately; participate in training.

Skills

Interpersonal skills

Communication

Customer service

Organisational skills

Multitasking

Tools

Booking systems

Basic computer skills

Job description

Job Title : Front of House Assistant
Hours : 24 per week
Rate of Pay : £12.71 per hour
Location : Norwich West

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

What we are looking for:

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.

Ready to be the face of Bannatyne and create memorable experiences for our guests?

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!