Wellness Front Desk & Guest Experience

Bannatyne; Peterborough; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Complimentary lunch

Flexible schedule

28 days annual leave

Free gym membership

Discounted spa treatments 30%

Discounted spa goods 20%

Discounted meals and beverages 50%

Career & Personal Development training

Mental Health & Well-Being support

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne is seeking a Front of House Assistant in Peterborough. This role offers 24 hours per week at £12.71 per hour. You will be the first friendly face guests meet, handling bookings, queries, and payments to ensure a seamless experience.

Ideal candidates will have a warm personality, strong organisational and communication skills, and a passion for health and wellness. Weekend availability and flexible hours are required to support our guests across spa and cafe services.

Qualifications

• Experience in receptionist or customer service role preferred.
• Ability to handle emails, calls and face-to-face queries.

Responsibilities

• Greet guests warmly and manage reception area.
• Take and coordinate spa bookings and appointments.
• Prepare and serve beverages or snacks if site has a cafe bar.
• Process payments and handle guest inquiries.
• Promote spa services and retail products.
• Ensure reception is clean and inviting at all times.
• Coordinate with Spa Therapists and staff to ensure smooth service.

Skills

Interpersonal skills

Customer service

Organisational skills

Communication skills

Flexibility

Tools

Booking system

Computer skills

Job description

Bannatyne is seeking a Front of House Assistant in Peterborough. This role offers 24 hours per week at £12.71 per hour. You will be the first friendly face guests meet, handling bookings, queries, and payments to ensure a seamless experience.

Ideal candidates will have a warm personality, strong organisational and communication skills, and a passion for health and wellness. Weekend availability and flexible hours are required to support our guests across spa and cafe services.