Wellness Front Desk Host - Flexible Hours, Perks & Impact

Bannatyne; Belfast City District; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Complimentary lunch or breakfast (B‑F)

Flexible schedule

28 days annual leave increases withten

Free gym membership

Discounted spa treatments 30%

Discounted spa goods 20%

Discounted meals and beverages 50%

Career & Personal Development training

Mental Health & Well-Being support

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne is seeking a Front of House Assistant in Belfast to welcome guests, manage bookings and payments, and support spa operations. The role involves greeting guests, handling inquiries, and promoting spa services in a busy wellness environment.

Hours are 24 per week with a pay rate of £12.71 per hour. The ideal candidate has strong interpersonal skills, a customer-focused attitude, and can work flexible hours including weekends and holidays.

Qualifications

• Strong interpersonal and communications skills with a customer-focused attitude.
• Passion for health, wellness and customer service.
• Excellent organisation and multitasking abilities.
• Ability to establish rapport, build trust and credibility.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Manage emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments.
• Handle guest inquiries about spa services, treatments and products.
• Process payments and maintain the reception area efficiently.
• Promote spa services and products and assist with retail.
• Keep reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and staff for seamless service delivery.
• Log all visitors including contractors and guest passes.

Skills

Interpersonal skills

Customer focus

Organisation

Multitasking

Rapport building

Flexibility

Tools

Booking systems

Basic computer skills

Job description

Bannatyne is seeking a Front of House Assistant in Belfast to welcome guests, manage bookings and payments, and support spa operations. The role involves greeting guests, handling inquiries, and promoting spa services in a busy wellness environment.

Hours are 24 per week with a pay rate of £12.71 per hour. The ideal candidate has strong interpersonal skills, a customer-focused attitude, and can work flexible hours including weekends and holidays.