Wellness Front Desk & Guest Concierge

Bannatyne Group; Ashford; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Lunch or breakfast included

Flexible schedule

28 days annual leave

Free gym membership

Spa discounts 30%

Spa goods 20%

Meals and beverages 50%

Career & Personal Development

Mental Health & EAP

Length of Service Awards

Staff awards and bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group in Ashford is seeking a Front of House Assistant to warmly welcome guests and efficiently manage the reception. You will handle inquiries by phone, email and in person, support spa bookings, and promote services and products.

This role requires strong organisational skills, a friendly demeanour and the ability to multitask in a busy wellness environment. Ideal candidates will have receptionist or customer service experience in hospitality, be comfortable with booking systems, and

Qualifications

• Greet guests in a friendly, professional manner.
• Handle emails, calls and face-to-face queries.
• Promote spa services and retail products.
• Manage spa bookings and appointments.
• Process payments accurately at reception.
• Keep the reception area clean and inviting.
• Coordinate with spa therapists and staff.
• Flexible hours including weekends and holidays.
• Desirable reception/customer service experience in hospitality.
• Proficient in using booking systems and basic computer skills.

Responsibilities

• Greet and welcome guests with a warm, professional demeanour.
• Deal with emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Answer guest questions about spa services and products.
• Process payments and oversee the reception area.
• Assist with promotion of spa services and retail products.
• Ensure reception remains neat, tidy and welcoming.
• Coordinate with Spa Therapists and staff to deliver service.
• Log visitors including contractors and guests; attend required training.

Skills

Customer service

Interpersonal skills

Organisation

Multitasking

Reception experience

Booking systems

Basic computer skills

Tools

Booking systems

Computer literacy

Job description

Bannatyne Group in Ashford is seeking a Front of House Assistant to warmly welcome guests and efficiently manage the reception. You will handle inquiries by phone, email and in person, support spa bookings, and promote services and products.

This role requires strong organisational skills, a friendly demeanour and the ability to multitask in a busy wellness environment. Ideal candidates will have receptionist or customer service experience in hospitality, be comfortable with booking systems, and