Wellness Front Desk & Guest Experience Associate

Bannatyne Group; Orpington; On-site; GBP 9,700 - 12,000; Full time

Benefits offered by this job

Free gym membership

28 days annual leave

Career development training

Mental Health support

Discounted spa treatments

Staff bonuses

Job summary

The Bannatyne Group is hiring a Front of House Assistant in Orpington to welcome guests and support reception tasks. This permanent role requires a warm, organised approach and a proactive customer-focused attitude.

You will handle queries, bookings, payments and promotions, contributing to a welcoming spa environment. The role may involve cafe/bar duties and weekend shifts as part of a flexible schedule.

Qualifications

• Experience in customer-focused front desk roles is preferred.
• Excellent communication and organisational skills are essential.
• Friendly, professional demeanour with guests.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanour.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Assist with payments and reception operations.
• Promote spa services, offers and retail products.

Skills

Customer service

Communication

Organisation

Reception experience

Tools

Booking system

Job description

The Bannatyne Group is hiring a Front of House Assistant in Orpington to welcome guests and support reception tasks. This permanent role requires a warm, organised approach and a proactive customer-focused attitude.

You will handle queries, bookings, payments and promotions, contributing to a welcoming spa environment. The role may involve cafe/bar duties and weekend shifts as part of a flexible schedule.