Wellness Front Desk Associate - Flexible Hours & Benefits

Bannatyne Group; Peterborough; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

B-Fed - complimentary lunch orbreakfst

Flexible schedule

28 days annual leave increases withten

Free gym membership

Complimentary gym membership for ather

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20% ELEMIS

Discounted Meals and Beverages - 50%

Career & Personal Development training

Mental Health, Well-Being and EAP

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group in Peterborough is seeking a Front of House Assistant to welcome guests, manage reception, and support spa services.

You will handle emails, calls, bookings, payments and promote spa offers. The role offers benefits such as complimentary meals, gym membership and a flexible schedule.

We look for someone with strong interpersonal skills, a passion for health and wellness, and the ability to work weekends.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

Job description

Bannatyne Group in Peterborough is seeking a Front of House Assistant to welcome guests, manage reception, and support spa services.

You will handle emails, calls, bookings, payments and promote spa offers. The role offers benefits such as complimentary meals, gym membership and a flexible schedule.

We look for someone with strong interpersonal skills, a passion for health and wellness, and the ability to work weekends.