Wellness Front Desk & Guest Experience Host

Bannatyne; Orpington; On-site; GBP 11,000 - 12,000; Part time

Benefits offered by this job

Free gym membership

28 days annual leave increases withTen

Flexible schedule

Complimentary meals

Mental Health support

Bonuses

Discounted spa treatments

Job summary

Bannatyne is seeking a Front of House Assistant in Orpington for 16 hours per week at £12.71 per hour. You will greet guests, handle inquiries, manage spa bookings and payments, and support reception operations in a wellness-focused environment.

We value friendly, organised individuals with a passion for health and customer service, flexible hours including weekends and holidays, and a collaborative team mindset.

Qualifications

• Proven customer service experience desired.
• Strong interpersonal and communication skills.
• Excellent organisational abilities and multitasking.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, calls and on-site queries with composure.
• Manage bookings and reception duties to ensure smooth operations.
• Process payments and assist with promotions of services and products.
• Keep reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists to ensure seamless service delivery.

Skills

Customer service

Interpersonal skills

Organisation

Reception experience

Job description

Bannatyne is seeking a Front of House Assistant in Orpington for 16 hours per week at £12.71 per hour. You will greet guests, handle inquiries, manage spa bookings and payments, and support reception operations in a wellness-focused environment.

We value friendly, organised individuals with a passion for health and customer service, flexible hours including weekends and holidays, and a collaborative team mindset.