Wellness Front Desk & Guest Experience Host

Bannatyne Group; Weybridge; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave

Free gym membership

Complimentary gym membership for a 2-

Job summary

Bannatyne Group in Weybridge is seeking a Front of House Assistant to warmly welcome guests and manage reception duties with a focus on service excellence. You will handle queries, coordinate spa bookings and support promotions of services and products.

The role requires strong interpersonal skills, a customer-first approach, and organisational abilities with flexibility for early starts, weekends, and holidays.

Qualifications

• Strong interpersonal and communication skills.
• Customer-focused attitude.
• Excellent organisational and multitasking abilities.
• Ability to establish rapport and credibility.
• Experience in receptionist or customer service roles is desirable.
• Proficiency with booking systems and basic computer skills would be beneficial.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for a smooth scheduling process.
• Provide information about spa services, treatments and products.
• Process payments and maintain the reception area.
• Promote spa services, offers and retail products.
• Keep reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and staff to ensure seamless service delivery.
• Log visitors and contractors accurately; support required trainings.

Job description

Bannatyne Group in Weybridge is seeking a Front of House Assistant to warmly welcome guests and manage reception duties with a focus on service excellence. You will handle queries, coordinate spa bookings and support promotions of services and products.

The role requires strong interpersonal skills, a customer-first approach, and organisational abilities with flexibility for early starts, weekends, and holidays.