Wellness Front Desk Concierge

Bannatyne; Wakefield; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Complimentary lunch

Flexible schedule

28 days annual leave

Free gym membership

Discounted spa services

Staff awards and development

Job summary

Bannatyne in Wakefield is seeking a Front of House Assistant to join our wellness-focused team. You will greet guests, handle bookings, manage payments and support the reception area with a friendly, professional approach.

We value outstanding customer service, organisational skills and a flexible approach to hours, including weekends. A role with a warm team and opportunities for growth awaits.

Qualifications

• Strong interpersonal and communications skills and a customer focused attitude.
• Genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• Ability to establish rapport, build trust and credibility.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Manage emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Handle guest inquiries about spa services and products.
• Process payments and run the reception area efficiently.
• Promote spa services and retail products to guests.
• Keep the reception area clean and inviting at all times.
• Coordinate with Spa Therapists and staff to ensure seamless service.

Skills

Interpersonal skills

Customer service

Organisational skills

Multitasking

Communication

Hospitality basics

Tools

Booking systems

Basic computer skills

Job description

Bannatyne in Wakefield is seeking a Front of House Assistant to join our wellness-focused team. You will greet guests, handle bookings, manage payments and support the reception area with a friendly, professional approach.

We value outstanding customer service, organisational skills and a flexible approach to hours, including weekends. A role with a warm team and opportunities for growth awaits.