Guest Experience Host - Wellness Front Desk

Bannatyne; Worksop; On-site; GBP 21,000 - 22,000; Part time

Benefits offered by this job

Complimentary lunch

Flexible schedule

28 days annual leave increases withten

Free gym membership

Guest pass for gym

Spa discounts

Spa products discount

Cafe/bar discount 50%

Development training

Mental Health & EAP

Length of service awards

Staff awards & bonuses

Discounted entertainment

Job summary

Bannatyne in Worksop is seeking a friendly Front of House Assistant to welcome guests, handle enquiries, bookings and payments. This 32-hour-per-week role offers a warm, responsive reception and a chance to contribute to our wellness-focused guest experience.

You will greet guests, manage emails and calls, support cafe/bar duties if applicable, coordinate spa bookings, and promote services and products. Flexible hours including early mornings, weekends and holidays are required.

Qualifications

• Strong interpersonal and communications skills with a customer-focused attitude.
• Passion for health, wellness and guest service.
• Excellent organisational skills and multitasking ability.
• Ability to work flexible hours, including weekends and holidays; booking systems competence.

Responsibilities

• Greet guests warmly and manage reception with a professional demeanour.
• Handle emails, calls and on-site guest queries promptly.
• Prepare and serve beverages/snacks where cafe bar exists.
• Manage spa bookings and appointments for smooth scheduling.
• Provide information about spa services, treatments and products.
• Process payments and maintain a tidy, welcoming reception area.
• Promote spa services, offers and retail products to guests.
• Coordinate with Spa Therapists and staff to ensure seamless service.
• Log all visitors and contractors accurately; complete required training.

Skills

Customer service orientation

Interpersonal communication

Organisational skills

Flexibility

Job description

Bannatyne in Worksop is seeking a friendly Front of House Assistant to welcome guests, handle enquiries, bookings and payments. This 32-hour-per-week role offers a warm, responsive reception and a chance to contribute to our wellness-focused guest experience.

You will greet guests, manage emails and calls, support cafe/bar duties if applicable, coordinate spa bookings, and promote services and products. Flexible hours including early mornings, weekends and holidays are required.