Front of House Assistant - Weybridge

Bannatyne Group; Weybridge; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave

Free gym membership

Complimentary gym membership for a 2-

Job summary

Bannatyne Group in Weybridge is seeking a Front of House Assistant to warmly welcome guests and manage reception duties with a focus on service excellence. You will handle queries, coordinate spa bookings and support promotions of services and products.

The role requires strong interpersonal skills, a customer-first approach, and organisational abilities with flexibility for early starts, weekends, and holidays.

Qualifications

• Strong interpersonal and communication skills.
• Customer-focused attitude.
• Excellent organisational and multitasking abilities.
• Ability to establish rapport and credibility.
• Experience in receptionist or customer service roles is desirable.
• Proficiency with booking systems and basic computer skills would be beneficial.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for a smooth scheduling process.
• Provide information about spa services, treatments and products.
• Process payments and maintain the reception area.
• Promote spa services, offers and retail products.
• Keep reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and staff to ensure seamless service delivery.
• Log visitors and contractors accurately; support required trainings.

Job description

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks

• B-Fed - complimentary lunch or breakfast
• Flexible schedule
• 28 days annual leave increases with tenure
• Free gym membership
• Complimentary gym membership for another person (after 2 years service)
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products
• Discounted Meals and Beverages - 50% cafe/bar
• Career & Personal Development training
• Mental Health, Well-Being and EAP Services
• Length of Service Awards
• Staff Awards and Bonuses
• Discounted entertainment and shopping

A typical day in the life of a Front of House Assistant

• Greet and welcome guests with a friendly and professional demeanour
• Dealing with emails, phone calls and face to face queries
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process
• Handle guest inquiries providing information about spa services, treatments and products
• Process payments and manage the reception area efficiently
• Assist with the promotion of spa services, special offers and retail products
• Ensure the reception area is clean, tidy and inviting at all times
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery
• Ensure all visitors to the site are logged correctly including contractors and guest passes
• Undertake all relevant training required for the role

What we are looking for

• Have strong interpersonal and communications skills and a customer focused attitude
• A genuine passion for health, wellness and customer service
• Excellent organisational skills and multitasking abilities
• The ability to establish rapport, build trust and demonstrate credibility
• Ability to work flexible hours, including weekends and holidays
• Hours can be 5.30am starts to 10.30pm finishes
• It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry
• It would also be beneficial if you were proficient in using booking systems and basic computer skills