Wellness Front Desk Assistant — Flexible Hours

Bannatyne Group; Stotfold; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Complimentary lunch

Flexible schedule

28 days annual leave

Free gym membership

Gym membership for a partner

30% spa discount

20% Elemis discount

50% cafe/bar discount

Career & Personal Development

Mental Health & EAP

Length of Service Awards

Staff awards

Entertainment discounts

Job summary

Bannatyne Group is seeking a Front of House Assistant to deliver warm, friendly service and keep the reception area efficient and inviting. You will handle inquiries, bookings and payments while supporting spa operations. The role emphasizes exceptional customer service, strong organisational skills and flexibility to work weekends.

Join a team committed to wellness and guest satisfaction. Experience in reception or hospitality is beneficial, with basic computer skills and familiarity with

Qualifications

• Must have strong interpersonal and communication skills.
• Customer-focused attitude and welcoming demeanour.
• Desirable experience in receptionist or customer service, preferably in hospitality.
• Proficient in using booking systems and basic computer skills.

Responsibilities

• Greet and welcome guests professionally.
• Handle emails, calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Answer guest inquiries about spa services and products.
• Process payments and maintain a tidy reception area.
• Promote spa services and retail products.
• Coordinate with Therapists and staff for seamless service.

Skills

Guest service

Interpersonal skills

Organisational skills

Multitasking

Communication

Reception duties

Tools

Booking system

MS Office

Cash handling

Job description

Bannatyne Group is seeking a Front of House Assistant to deliver warm, friendly service and keep the reception area efficient and inviting. You will handle inquiries, bookings and payments while supporting spa operations. The role emphasizes exceptional customer service, strong organisational skills and flexibility to work weekends.

Join a team committed to wellness and guest satisfaction. Experience in reception or hospitality is beneficial, with basic computer skills and familiarity with