Wellness Front Desk Associate

Bannatyne Group; Wrenthorpe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free gym membership

Flexible schedule

28 days annual leave increases withTEN

Complimentary lunch or breakfast

Discounted Spa Treatments 30%

Discounted Spa Goods 20%

Discounted Meals and Beverages 50%

Career & Personal Development

Mental Health & EAP

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group is seeking a Front of House Assistant to welcome guests and ensure a seamless experience across reception, bookings and service promotion. You will be the first point of contact in a wellness-focused environment, delivering exceptional customer service and coordinating with spa staff.

The role emphasizes a warm personality, strong organisation, and the ability to manage bookings, payments and inquiries while maintaining a pristine reception area.

Qualifications

• Strong interpersonal and communications skills with a customer-focused attitude.
• Passion for health, wellness and customer service.
• Excellent organisational and multitasking abilities.
• Ability to establish rapport, build trust and credibility.
• Flexible hours, including weekends and holidays; early starts to late finishes.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanour.
• Respond to emails, phone calls and in-person queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Assist guests with information about spa services, treatments and products.
• Process payments and maintain a tidy, welcoming reception area.
• Promote spa services, offers and retail products.
• Coordinate with Spa Therapists and staff to ensure seamless service delivery.
• Log all visitors including contractors and guests.

Skills

Interpersonal skills

Customer service

Organisational skills

Rapport building

Flexible hours

Tools

Booking systems

Basic computer skills

Job description

Bannatyne Group is seeking a Front of House Assistant to welcome guests and ensure a seamless experience across reception, bookings and service promotion. You will be the first point of contact in a wellness-focused environment, delivering exceptional customer service and coordinating with spa staff.

The role emphasizes a warm personality, strong organisation, and the ability to manage bookings, payments and inquiries while maintaining a pristine reception area.