Wellness Front Desk Concierge

Bannatyne Group; Hitchin; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Complimentary lunch

Flexible schedule

28 days annual leave

Free gym membership

Gym membership for another person

Discounted spa treatments 30%

Discounted spa goods 20%

Discounted meals and beverages 50%

Career & Personal Development training

Mental Health support

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group in Hitchin is seeking a Front of House Assistant to be the first point of contact for our guests and set the tone for their visit. You will greet people, handle enquiries, take and serve beverages, manage spa bookings and assist with promotions and retail products.

Ideal candidates will have strong interpersonal skills, a warm personality, and the ability to multitask in a busy wellness environment. Flexibility to work early mornings, weekends and holidays is preferred.

Qualifications

• Strong interpersonal and communications skills with a customer-focused attitude.
• Welcomes guests warmly and handles enquiries with professionalism.
• Ability to manage bookings, payments and reception tasks.
• Organised, with multitasking ability in a wellness environment.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Process payments and maintain a tidy reception area.
• Promote spa services, offers and retail products.
• Coordinate with staff to ensure seamless service delivery.

Skills

Interpersonal skills

Customer focus

Organisational skills

Multitasking

Communication skills

Flexibility

Tools

Booking systems

Basic computer skills

Job description

Bannatyne Group in Hitchin is seeking a Front of House Assistant to be the first point of contact for our guests and set the tone for their visit. You will greet people, handle enquiries, take and serve beverages, manage spa bookings and assist with promotions and retail products.

Ideal candidates will have strong interpersonal skills, a warm personality, and the ability to multitask in a busy wellness environment. Flexibility to work early mornings, weekends and holidays is preferred.