Front of House Assistant

Bannatyne Group; Wrenthorpe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free gym membership

Flexible schedule

28 days annual leave increases withTEN

Complimentary lunch or breakfast

Discounted Spa Treatments 30%

Discounted Spa Goods 20%

Discounted Meals and Beverages 50%

Career & Personal Development

Mental Health & EAP

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group is seeking a Front of House Assistant to welcome guests and ensure a seamless experience across reception, bookings and service promotion. You will be the first point of contact in a wellness-focused environment, delivering exceptional customer service and coordinating with spa staff.

The role emphasizes a warm personality, strong organisation, and the ability to manage bookings, payments and inquiries while maintaining a pristine reception area.

Qualifications

• Strong interpersonal and communications skills with a customer-focused attitude.
• Passion for health, wellness and customer service.
• Excellent organisational and multitasking abilities.
• Ability to establish rapport, build trust and credibility.
• Flexible hours, including weekends and holidays; early starts to late finishes.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanour.
• Respond to emails, phone calls and in-person queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Assist guests with information about spa services, treatments and products.
• Process payments and maintain a tidy, welcoming reception area.
• Promote spa services, offers and retail products.
• Coordinate with Spa Therapists and staff to ensure seamless service delivery.
• Log all visitors including contractors and guests.

Skills

Interpersonal skills

Customer service

Organisational skills

Rapport building

Flexible hours

Tools

Booking systems

Basic computer skills

Job description

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests.

Our Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

Key Skills and Requirements

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.