Wellness Front Desk Concierge | Flexible Hours

Bannatyne Group; Thurrock; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Complimentary meals

Flexible schedule

28 days leave

Free gym access

Guest gym access

Spa discounts

Spa product discounts

Meal discounts

Training opportunities

Wellbeing support

Length of service awards

Staff awards

Discounted leisure

Job summary

Bannatyne Group is seeking a welcoming Front of House Assistant to join our wellness-focused team. You will greet guests, manage reception, handle inquiries, and support spa bookings with a guest-first mindset.

Join a serene, customer-centric environment where you will promote services, maintain a tidy reception, and collaborate with spa staff to deliver an exceptional guest experience.

Qualifications

• Experience in receptionist or customer service role.
• Proficient in booking systems and basic computer skills.
• Strong interpersonal and communication skills.
• Passion for health, wellness and guest experience.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks (if site has a cafe bar).
• Manage spa bookings and appointments to ensure smooth scheduling.
• Answer guest inquiries about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Promote spa services, offers and retail products.
• Keep the reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service.
• Log all visitors and contractors entering the site.

Skills

Customer service

Hospitality

Reception

Organisation

Interpersonal skills

Tools

Booking systems

Job description

Bannatyne Group is seeking a welcoming Front of House Assistant to join our wellness-focused team. You will greet guests, manage reception, handle inquiries, and support spa bookings with a guest-first mindset.

Join a serene, customer-centric environment where you will promote services, maintain a tidy reception, and collaborate with spa staff to deliver an exceptional guest experience.