Welcoming Front of House & Spa Receptionist (Wellness)

Bannatyne; Birmingham; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Free lunch/meal

Flexible schedule

28 days annual leave

Free gym membership

Gym guest membership after 2 years

Spa discount 30%

Spa products 20%

50% cafe/bar

Development training

Mental health support

Length of service awards

Staff awards and bonuses

Discounted entertainment

Discounted shopping

Job summary

Bannatyne is seeking a Front of House Assistant to warmly welcome guests, manage inquiries, and support spa operations at Brindley Place. This part-time role emphasizes exceptional service in a wellness-focused venue. No prior spa experience required but helpful; training provided.

Hours are 8 per week with a rate of £12.71 per hour. Candidates should be flexible to early mornings and evenings, including weekends. Benefits include staff wellness and development opportunities.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Experience in hospitality/receptionist roles is beneficial.
• Proficient in using booking systems and basic computer skills.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, calls, and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Provide information on spa services, treatments, and products.

Skills

Interpersonal skills

Communication skills

Customer focus

Organisation

Tools

Booking systems

Computer skills

Job description

Bannatyne is seeking a Front of House Assistant to warmly welcome guests, manage inquiries, and support spa operations at Brindley Place. This part-time role emphasizes exceptional service in a wellness-focused venue. No prior spa experience required but helpful; training provided.

Hours are 8 per week with a rate of £12.71 per hour. Candidates should be flexible to early mornings and evenings, including weekends. Benefits include staff wellness and development opportunities.