Wellness Front Desk & Guest Experience (Flexible Hours)

Bannatyne Group; Bristol; Sur place; GBP 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Lunch provided

Flexible schedule

28 days annual leave

Free gym membership

Spa discount 30%

Spa goods discount 20%

Cafe/bar 50% discount

Training & development

Wellbeing & EAP

Length of service awards

Staff bonuses

Entertainment discounts

Résumé du poste

Bannatyne Group is seeking a welcoming Front of House Assistant to greet guests, manage bookings, handle inquiries, and support the reception area with a friendly, professional demeanour. You will work in a wellness-focused environment, coordinating with Spa Therapists and staff to ensure a seamless guest experience.

The role emphasizes organisational skills, excellent communication, and a proactive approach to service, with opportunities to promote spa services and contribute to guest

Qualifications

• Strong customer service and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Experience as a receptionist or in a customer service role is desirable, preferably in hospitality.
• Proficiency with booking systems and basic computer skills.

Responsabilités

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, phone calls, and in-person queries.
• Prepare and serve beverages and light snacks where a cafe bar exists.
• Manage spa bookings and appointments with smooth scheduling.
• Answer guest inquiries about spa services, treatments, and products.
• Process payments and maintain a tidy reception area.
• Promote spa services, offers and retail products.
• Coordinate with therapists and staff to ensure seamless service delivery.
• Ensure all visitors are logged properly, including contractors and guests.

Connaissances

Interpersonal skills

Customer service

Organisational skills

Multitasking

Receptionist experience

Booking systems

Basic computer skills

Outils

Booking systems

POS/ Payments

Description du poste

Bannatyne Group is seeking a welcoming Front of House Assistant to greet guests, manage bookings, handle inquiries, and support the reception area with a friendly, professional demeanour. You will work in a wellness-focused environment, coordinating with Spa Therapists and staff to ensure a seamless guest experience.

The role emphasizes organisational skills, excellent communication, and a proactive approach to service, with opportunities to promote spa services and contribute to guest