Welfare Rights Team Lead: Lead & Maximise Benefits

Sandwell Metropolitan Borough Council; West Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government authority in the West Midlands is seeking an experienced Welfare Rights Team Leader to manage a team delivering high-quality welfare benefits advice and advocacy. You will play a crucial role in ensuring residents receive accurate support while leading on household income maximisation initiatives. The ideal candidate will have substantial experience in welfare benefits advice and excellent leadership skills. This position offers a great opportunity for growth in a supportive environment.

Qualifications

• Educated to GCSE level, Grades A to C including English Language and Mathematics.
• Substantial experience delivering Welfare Benefits Advice across a range of benefits.
• Strong working knowledge of social security law and procedures.

Responsibilities

• Lead, supervise and support a team of Welfare Rights Advisors.
• Ensure the delivery of high-quality welfare benefits advice.
• Oversee complex cases including mandatory reconsiderations and appeals.
• Monitor performances and caseloads to meet service targets.
• Provide coaching and quality assurance to develop staff skills.

Skills

Team leadership

Welfare benefits advice

Communication skills

Organizational skills

Knowledge of social security law

Education

GCSEs in English Language and Mathematics

Professional qualification in Management or Welfare Advice Provision

Job description

A local government authority in the West Midlands is seeking an experienced Welfare Rights Team Leader to manage a team delivering high-quality welfare benefits advice and advocacy. You will play a crucial role in ensuring residents receive accurate support while leading on household income maximisation initiatives. The ideal candidate will have substantial experience in welfare benefits advice and excellent leadership skills. This position offers a great opportunity for growth in a supportive environment.