Welcoming Clinic Coordinator: Patient Care & Scheduling

Audika GB; Falkirk; On-site; GBP 14,000 - 17,000; Part time

Job summary

Audika GB in Falkirk is seeking a Clinic Coordinator to deliver outstanding customer service in a welcoming hearing centre. The role is part-time, working Monday to Wednesday, 9am-5pm, and involves supporting hearing care professionals and patients with day-to-day activities.

You will help manage diaries, assist with administration, promote wellness and care plans, and help maintain branch presentation and GDPR-compliant records.

Qualifications

• Experience in diary management and front-desk customer service.
• Ability to build rapport with patients and colleagues.
• Strong communication and organisational skills.

Responsibilities

• Diary management: schedule appointments, confirm, and coordinate with colleagues.
• Support hearing care professionals to provide excellent customer care in centres and during visits.
• Maintain customer records and ensure GDPR compliance; manage stock and reporting tasks.
• Promote Wellness program, accessories, and care plans to customers.
• Prioritise premium service by engaging customers, answering calls promptly, and building relationships.
• Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Skills

Diary management

Customer service

Communication

Job description

Audika GB in Falkirk is seeking a Clinic Coordinator to deliver outstanding customer service in a welcoming hearing centre. The role is part-time, working Monday to Wednesday, 9am-5pm, and involves supporting hearing care professionals and patients with day-to-day activities.

You will help manage diaries, assist with administration, promote wellness and care plans, and help maintain branch presentation and GDPR-compliant records.