Hearing Center: Patient Experience & Scheduling Lead

Audika GB; Hanley Swan; On-site; GBP 24,000 - 29,000; Full time

Job summary

Audika GB is seeking a Clinic Coordinator for our Hanley hearing centre. This full-time role runs Monday to Friday, 9am to 5pm, delivering welcoming customer service and smooth diary and admin support to our hearing care team.

You will manage appointments, support clinicians, handle records with GDPR awareness, promote our Wellness program and care plans, maintain branch presentation, and build lasting customer relationships.

Qualifications

• Persuasive influencer with a friendly demeanour and strong customer service focus.
• Self-motivated and competitive to meet/exceed targets.
• Logical and proactive with ability to handle challenging situations.
• Personable, enthusiastic communicator delivering premium service.

Responsibilities

• Diary management: schedule appointments, confirm bookings, coordinate with colleagues.
• Support hearing care professionals to provide exceptional customer care.
• Administration: maintain customer records, GDPR compliance, reporting and stock records.
• Promote Wellness program, accessories and care plans to customers.
• Provide high-quality customer care with prompt responses and relationship building.
• Uphold brand standards by presenting and stocking literature appropriately.

Skills

Diary management

Customer service

Sales

Customer care

Branch presentation

Job description

Audika GB is seeking a Clinic Coordinator for our Hanley hearing centre. This full-time role runs Monday to Friday, 9am to 5pm, delivering welcoming customer service and smooth diary and admin support to our hearing care team.

You will manage appointments, support clinicians, handle records with GDPR awareness, promote our Wellness program and care plans, maintain branch presentation, and build lasting customer relationships.